Designing for Happiness

Last week, I visited several design agencies in conjunction with the IXDA Helsinki Open Studios 2016 event. The most important takeaway of this event, in addition to making new friends, was to visit the various agencies in the field of digital service design, see what they are working on, and how. I met many interesting … Continue reading Designing for Happiness

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Space for an Engaging Experience

Click, click, click. Your brand, company or organization may attract one million or more visitors to its website annually, but how do these visits eventually turn into revenue? ... I think that conducting quantitative or qualitative research on customer experience is a fundamentally critical factor in turning the organization's website visitors - be they passers-by … Continue reading Space for an Engaging Experience