The Value of Design Sprints Explained

Many companies are now becoming software driven and they need to deliver genuine value, build useable, intuitive and desirable interfaces so that people can operate them quickly and effectively with their mobile and other devices. This is harder than it seems and takes a great deal of time, skill and talent to achieve. Design sprints … Continue reading The Value of Design Sprints Explained

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A Website Makeover Overnight and Other Recent Events

So the Steps Helsinki website finally got a complete makeover this weekend! Feel free to check the new site out at http://stepshelsinki.fi. ... I am fairly happy with the resulting look and feel, as well as with the new design-related photos and colors that I used in the design. Migrating the site over to a … Continue reading A Website Makeover Overnight and Other Recent Events

On the Relevance of Lifestyles in Service Design

Customers and the end users of services are obviously the best people to evaluate their experiences. This is the reason why the design of any new, innovative product or service should always be based on in-depth research on their lives, aspirations, desires and needs. By this kind of material I do not mean only data … Continue reading On the Relevance of Lifestyles in Service Design

DYDJ and Stepping Out on an Adventure

These last two months have just flown by! And what an intense period of 8 weeks it has been! So the big news is this. I will be opening a small marketing and service design agency, Steps Helsinki, in central Helsinki, on 4.11.2016. My main business idea is to promote strategic service design for the … Continue reading DYDJ and Stepping Out on an Adventure

On Generating and Maintaining an Innovative Organizational Culture

How do successful organizations cultivate creativity? And what is it that makes generating and maintaining an outstanding organizational culture so challenging? The organization’s capacity to innovate, as well as its creativity and connectivity are increasingly highlighted as essential for success. The concepts of “innovation environment” or “innovation ecosystem” are referred to very often in this … Continue reading On Generating and Maintaining an Innovative Organizational Culture

About the Future of Online Shopping

I had a sudden urge to write about the future of online retail and shopping online. What kind of trends will shape the future of online buying? According to Google, most online customer journeys now span at least five different channels. Furthermore, most people shopping online view and compare the items they wish to purchase … Continue reading About the Future of Online Shopping

This Week in Los Angeles

The Museums and the Web conference organized in the United States is now turning 20 years old. This year, the conference takes place in Los Angeles. Originally established by David Bearman and Jennifer Trant, this four-day event has become one of the museum industry’s most valuable gatherings. According to the Washington Post, there are roughly … Continue reading This Week in Los Angeles

A Contrapuntal Framework

So it was winter solstice yesterday, and next year is getting close. Last year, around this time of the year, I was involved in working on my first Finnish National Gallery project that was to be online by my winter holiday in Mexico. This year, I have been working in the Finnish National Gallery in … Continue reading A Contrapuntal Framework

The Convivial Approach to Co-Design

I recently purchased a copy of the "Convivial Toolbox" by Elizabeth Sanders and Pieter Jan Stappers. This book is about "generative design research", in short, about how to bring the people into the design process. … According to the authors of this book, there is a growing realization that we cannot continue living the way we … Continue reading The Convivial Approach to Co-Design