A Website Makeover Overnight and Other Recent Events

So the Steps Helsinki website finally got a complete makeover this weekend!

Feel free to check the new site out at http://stepshelsinki.fi.

I am fairly happy with the resulting look and feel, as well as with the new design-related photos and colors that I used in the design.

Migrating the site over to a WordPress Business Plan as well as a complete redesign of the site was in my interests since the very beginning of this year – but I have been putting this project off for some time now, since my weekends seem to fill up with social events.

Last night, I also took the time to revamp the rest of the contents of the site, and will also shortly start writing a blog about marketing and service design and related topics in Finnish to spice up the website.

So stay tuned for that, dear readers!

Steps Helsinki now has 80 followers over in Twitter, and nearly as many followers as that in Facebook and LinkedIn combined.

Joining Twitter, finally, has been fruitful and rewarding. I still need to speed up and to boost my sales, as the two deals I was aiming for to get started with fell through before the end of the year. I am very much looking forward to closing some deals soon.

My agency will be moving in next month with Pentagon Design Oy. This is great news, as their premises are located conveniently enough in the hip Suvilahti area of Helsinki, and only a 10-15 minute walk away from my place in Kallio.

And who knows, perhaps there will be some joint efforts design projects coming up too.

The “Upea Ura!” -festival event is coming up soon. I have been planning the event as for the theme of strategic and creative thinking together with Riikka Pellikka. Our invited keynote speaker in the event as for this theme will be Anne Stenros, the Chief Design Officer of the City of Helsinki. Also, Maija Tanninen-Mattila, the Director of the Helsinki Art Museum, and Piritta Kantojärvi, the CEO of Grape People, as well as Marianne Tenhula, a Service Designer currently working at the design agency Palmu, will be giving talks.

I will be facilitating a few practical exercises during the event. Looking forward to the festival!

In other news, it seems my studies at the University of Helsinki are currently at a complete standstill since last autumn. I did give a presentation on the issue of street art and the Berlin Wall last year in an international summer school conference of the Nordic Summer University (NSU), however, my beloved master’s thesis is a work very much in progress right now.

I will just have to see if this upcoming summer may offer me a chance to work on that.

I am mentoring a group of four students and my peers this semester. Most of them are currently looking for a job. It seems to me like my university background has always come second to my studies in the university of applied sciences when it comes to getting employed and my next career moves.

I hope, nevertheless, that I can inspire this group of students to get to know their strengths in the current job market and to find an intriguing position. I think university background gives a huge advantage for many vacancies.

Like many in the academia here, I am worried that we will shortly be facing tuition fees in universities and other arrangements that will greatly affect the equality of access to higher education.

I think it goes almost without saying that a university-level education certainly gives a substantially stronger background for getting employed in many fields besides studying in a polytechnic institute. The current budget cuts in the university world of Finland may come at a cost in the long run, because we do need workforce with higher education in Finland, to boost the economy and the startup-spirit.

About Facilitating Competencies

Today, I took part in a workshop on facilitation organized by the Finnish Association of Facilitators (FAFA Ry) at the HUB13 Business Hub in Helsinki. I am a member of the association, as of last year, when I first met Piritta Kantojärvi, the CEO of Grape People and the author of several excellent books on facilitation.

FAFA Ry is the Finnish chapter of the International Association of Facilitators (IAF). The IAF is a worldwide professional body established to promote, support and advance the art and practice of professional facilitation through methods exchange, professional growth, practical research and collegial networking.

During the workshop, the participants collaboratively took on to examine the core competencies of a professional facilitator. I found the event a very interesting one in the sense that it gave me insight and information on the competencies of a certified professional facilitator.

I am also a member of the Finnish “Fasilitointi 2.0” network since last year, and have so far taken part in two meetings of that group. I have found these meetings give the participants a great deal of new ideas, information on useful methods, and boost the professional competencies of the participants.

The very first time I took part in a meeting of that group, the theme of our discussion was “How to deal with difficult people?”.

As even professional facilitators may sometimes encounter participants with negative attitudes in a workshop or other collaborative event, and it may also affect the outcomes of the event, I think sharing experiences and insight on difficult situations and how to solve these with other professionals is very important.

The outcome of our discussion of that theme seemed to revolve around creating “a safe space”.

To me, this simply translates to that the people participating in a collaborative event must be able to trust the facilitator. There are many external factors that might affect the situation, of course.

But basically, the facilitator must be able to create a relaxed creative atmosphere.

To me, this means being relaxed and confident yourself, first getting people to know each other via ice-breaking exercises, and only then establishing a clear context of the session, and evoking a sense of a shared mission in the group. I find that keeping up with the original plan for the session and schedules during the session is very important as well.

If some disruptive behavior or a conflict should arise, the facilitator must be able to face that issue with diplomacy, assume a neutral position, and gently lead the group on to create a collaborative resolution for the situation.

In brief, it makes sense to hire a professional facilitator for a collaborative event of any kind.

The core competencies of a certified professional facilitator are listed at the IAF website.

You can find the list behind this link: https://www.iaf-world.org/site/professional/core-competencies